Who is it for?
- Sales staff and account managers.
- Sales team managers.
- Users in companies deploying Salesforce.
Prerequisites
No official prerequisites. A basic understanding of customer relations is helpful.
Objectives
- Find your way around the Salesforce Lightning environment
- Manage accounts, contacts and customer relationships
- Organise your activity and tasks
- Track the sales process and opportunities
Programme
01The tool's environment
- Lightning interface
- Navigation and search
- Customising the workspace
02Customer relationship management
- Accounts and contacts
- Leads and interaction tracking
- Customer data
03Organising activities
- Tasks and events
- Calendar
- Reports and dashboards
04Sales process management
- Opportunities
- Sales stages
- Forecast tracking
The exam
FormatAdaptive online exam, proctored at one of our centres (Brazzaville or Pointe-Noire)
Duration60 minutes
Questions35 questions drawn from a bank of over 250 questions
ResultScore from 1 to 1,000, 5 levels (Initial, Basic, Operational, Advanced, Expert)
Validity3 years
Adaptive online exam, proctored at one of our centres (Brazzaville or Pointe-Noire), with multiple-choice and interactive questions. Minimum score for certification: 551 (Operational level). Retakes possible after a minimum of 24 hours. Lightning version, in English and French.
Initial1–350
Basic351–550
Operational551–725
Advanced726–875
Expert876–1000
Packages
TrainingThe training module, in person.
CertificationSitting the official TOSA exam.
Pack + 1 assessmentThe certification, preceded by a mock test under exam conditions.
Pack + 2 assessmentsThe certification, preceded by two mock tests.
Official sources: tosa.org · static.tosa.org
Upcoming sessions
Coming soon. Contact your nearest centre to find out the next dates.
Brazzaville
1659, rue Matsiona Nzoulou, Plateau des 15 ans
WhatsApp +242 06 885 73 38
Pointe-Noire
Quartier SOCOPRISE, en face de Oceana
Tel. +242 05 583 26 30
WhatsApp +242 06 701 88 87
By email
Response with dates and a quote.
contact@atom-center.com