ITIL 4 Foundation

Master the fundamentals of IT service management with ITIL 4: value system, practices and continual improvement, in 9 hours of e-learning or self-study.

40multiple-choice questions

60 minexam duration

65%pass mark

3 yearscertification validity

Team in a working meeting around a table

Who is it for?

People new to IT service management.
IT team leads, project managers and service managers.
Professionals at every career stage.

Prerequisites

PeopleCert lists no prerequisites.

Objectives

Explain the key concepts of service management
Describe the service value system and the value chain
Apply the seven guiding principles
Position ITIL practices, including service level management

Programme

01Service management concepts

Value, services and stakeholders
Four dimensions of service management
Guiding principles

02Service value system

Service value chain
Governance
Continuous improvement

03ITIL practices

General, service and technical management practices
Service level management and service level agreements
Incident and problem management

04Measurement and improvement

Key indicators and KPIs
Continuous improvement
Link with digital transformation

The exam

Format40-question multiple-choice exam, closed book, on computer, proctored at one of our centres (Brazzaville or Pointe-Noire)

Duration60 minutes

Questions40

ResultPass mark: 65%

Validity3 years (renewal through 60 CPD points or another exam in the same range)

Exam available in 12 languages, including French.

Packages

Exam bundleThe official exam, with the eBook and preparation kit.

E-learningThe official exam and the full e-learning course.

E-learning+The course, the exam, a mock exam and a second attempt if you fail (Take2).

Official sources: peoplecert.org

Upcoming sessions

Coming soon. Contact your nearest centre to find out the next dates.

Brazzaville

1659, rue Matsiona Nzoulou, Plateau des 15 ans

WhatsApp +242 06 885 73 38

Pointe-Noire

Quartier SOCOPRISE, en face de Oceana

Tel. +242 05 583 26 30

WhatsApp +242 06 701 88 87

By email

Response with dates and a quote.

contact@atom-center.com