TRIM Foundation · PeopleCert
TRIM Foundation
Discover TRIM, a reference model for adopting IT service management, and validate your foundational knowledge with an online exam.
45 minexam duration
Englishexam language
At our centresBrazzaville or Pointe-Noire
Norenewal required
Who is it for?
- People who need to understand TRIM and its contribution to IT service management.
- IT professionals in organisations that have adopted or plan to adopt TRIM.
- Professionals who want to teach TRIM or support its adoption.
Prerequisites
PeopleCert lists no prerequisites.
Objectives
- Describe the structure of the TRIM model
- Explain its service management principles
- Understand the model's processes, roles, templates and procedures
- Contribute to the continual improvement of services within your organisation
Programme
01Introducing TRIM
- Reference model for IT service management
- Role of suppliers in the model
- Link with ISO/IEC 20000 certification
02Model structure
- Processes
- Roles
- Document templates and procedures
03Service management principles
- TRIM fundamentals
- Collaboration across the organisation
- Expected benefits
04Adoption and improvement
- Getting started with service management good practice
- Contribute to continual improvement
- Tools for productive service management
The exam
FormatExam in English, on computer, proctored at one of our centres (Brazzaville or Pointe-Noire)
Duration45 minutes
ResultPass mark provided by PeopleCert
ValidityNo renewal required
Exam in English only.
Packages
Exam bundleThe official exam, with the eBook and preparation kit.
Official sources: peoplecert.org
Upcoming sessions
Coming soon. Contact your nearest centre to find out the next dates.
Brazzaville
1659, rue Matsiona Nzoulou, Plateau des 15 ans
WhatsApp +242 06 885 73 38
Pointe-Noire
Quartier SOCOPRISE, en face de Oceana
Tel. +242 05 583 26 30
WhatsApp +242 06 701 88 87
By email
Response with dates and a quote.
contact@atom-center.com