ITIL advanced modules (Version 5)

Deepen your ITIL knowledge in a specific area: experience, product, service, strategy or transformation, with an open-book exam.

5modules to choose from

90 minexam duration

70%pass mark

40open-book questions

Team in a working meeting around a table

Who is it for?

Holders of ITIL Foundation or an ITIL 4 certification looking to specialise.
Product managers, service, strategy or transformation leads.
IT directors and digital transformation consultants.

Prerequisites

An ITIL 4 certification, or ITIL Foundation (Version 5), or ITIL Foundation Bridge (Version 5). Training through an accredited provider or the official ITIL e-learning is required: results are not released without proof of training.

Objectives

Choose the right module for your role from Experience, Product, Service, Strategy and Transformation
Apply the module's ITIL models to workplace situations
Make decisions based on data and lessons learned
Integrate AI governance into your practice

Programme

01ITIL Experience

Experience as a human response: anticipation, perception, evaluation
Service journeys and experience moments
Capturing experience and the limits of metrics
Continuous improvement of the experience

02ITIL Product

Integrating digital products and services
Optimising value stream flow
Human-centred design
Reliable transition, deployment and operations

03ITIL Strategy

Strategy development: observe, orient, decide, plan
Strategy implementation
Operating models and strategic alignment
Governance, risk and sustainability

04ITIL Transformation

Transformation and change concepts
ITIL transformation model: layers, steps, detailed steps
Measuring progress and continuous learning
Tools: value stream mapping, OKRs, maturity model

The exam

FormatOpen-book multiple-choice exam, on computer, proctored at one of our centres (Brazzaville or Pointe-Noire)

Duration90 minutes

Questions40

ResultPass mark: 70%

Validity3 years (renewal through 60 CPD points or another exam in the same range)

One exam per module (Experience, Product, Service, Strategy, Transformation). Languages: 9 for most modules; the Transformation page lists English only.

Packages

Exam bundleThe official exam, with the eBook and preparation kit.

E-learningThe official exam and the full e-learning course.

E-learning+The course, the exam, a mock exam and a second attempt if you fail (Take2).

Official sources: peoplecert.org · peoplecert.org · peoplecert.org

Upcoming sessions

Coming soon. Contact your nearest centre to find out the next dates.

Brazzaville

1659, rue Matsiona Nzoulou, Plateau des 15 ans

WhatsApp +242 06 885 73 38

Pointe-Noire

Quartier SOCOPRISE, en face de Oceana

Tel. +242 05 583 26 30

WhatsApp +242 06 701 88 87

By email

Response with dates and a quote.

contact@atom-center.com