ITIL Foundation (Version 5)

Learn the vocabulary and fundamentals of managing digital products and services, including in AI-enabled environments, with ITIL Version 5 certification.

40multiple-choice questions

60 minexam duration

65%pass mark

3 yearscertification validity

Team in a working meeting around a table

Who is it for?

IT professionals new to ITIL.
Project managers, product owners and IT service managers.
Enterprise architects and managers who want to speak the same language as IT teams.

Prerequisites

PeopleCert lists no prerequisites. ITIL 4 Foundation holders can take the shorter ITIL Foundation Bridge (Version 5) module.

Objectives

Understand how digital products and services are managed across their entire lifecycle
Describe value co-creation between providers, consumers and stakeholders
Apply the guiding principles and the continual improvement model
Position ITIL practices within the service value system and value chains

Programme

01Digital product and service management concepts

Value co-creation
Product and service lifecycle
Stakeholders: suppliers and consumers

02Four dimensions

Organisations and people
Value streams and processes
Information and technology
Partners and suppliers

03Value system and guiding principles

ITIL service value system
ITIL guiding principles
Value stream mapping and management

04Practices and continuous improvement

ITIL management practices and practice guides
Continuous improvement and its step-by-step model
Service continuity and technical debt

The exam

Format40-question multiple-choice exam, closed book, on computer, proctored at one of our centres (Brazzaville or Pointe-Noire)

Duration60 minutes

Questions40

ResultPass mark: 65%

Validity3 years (renewal through 60 CPD points or another exam in the same range)

Exam available in 9 languages, including French. Official mock exams (versions A and B) are available.

Packages

Exam bundleThe official exam, with the eBook and preparation kit.

E-learningThe official exam and the full e-learning course.

E-learning+The course, the exam, a mock exam and a second attempt if you fail (Take2).

Official sources: peoplecert.org · peoplecert.org

Upcoming sessions

Coming soon. Contact your nearest centre to find out the next dates.

Brazzaville

1659, rue Matsiona Nzoulou, Plateau des 15 ans

WhatsApp +242 06 885 73 38

Pointe-Noire

Quartier SOCOPRISE, en face de Oceana

Tel. +242 05 583 26 30

WhatsApp +242 06 701 88 87

By email

Response with dates and a quote.

contact@atom-center.com